Establishment of after sale service system
Date:2018-11-09 Clicks:3722
1. Implementation of activities after delivery
a. The company has established a rapid response mechanism to deal with problems or requests from users, namely: business, technology, manufacturing, etc., the company will promptly assign the relevant departments of the factory to the changes in product requirements proposed by users and technical problems in product use. Technical strength and various resources to achieve efficient and rapid response and timely coordination of product technical issues to resolve customer feedback.
b. On-site service is directly responsible for the sales personnel, and if necessary, technical support is provided by the factory (including technical, production, quality inspection departments). When the user requests, the company will send a special person to the site to assist the user to install, debug and test the product, and provide technical guidance.
2. Responsiveness of technical problems
a. The company has established a rapid response mechanism to deal with problems or requests from users, namely: business, technology, manufacturing, etc., the company will promptly mobilize the relevant departments of the factory, such as changes in product requirements proposed by users, technical problems in product use, etc. Technical strength and various resources to achieve efficient and rapid response and timely coordination of product technical issues to resolve customer feedback.
b. On-site service is directly responsible for the sales staff, and if necessary, the factory (including technical, production, quality inspection departments) provide technical support. When the user requests, the company will send a special person to the site to assist the user to install, debug and test the product, and provide technical guidance.
c. On-site analysis of problems arising during the operation of the product, timely dispatch of relevant personnel to the site to carry out technical services
Pledge:
d. Regarding the quality of spare parts, the general questions will be answered within 2 hours, and the more important questions will be answered within 8 hours. The user requests that the person arrive at the user's site within 24 hours to solve the problem.